Cloud-Based Utility Billing Platform Transforms Payment Collection Efficiency
Successive Digital modernized a legacy utility billing system into a cloud-based solution, processing over 8 million payments annually and generating over $1 billion in revenue across 26 states.
At a glance
Finance
USA
Successive Highlight
8 Million Payments Annually
Our solution streamlined processing for over 8 million transactions each year, ensuring seamless bill management and robust revenue generation.
80% Boost in Efficiency
The modernized system reduced manual errors by 90% and increased overall operational efficiency by 80%, significantly cutting costs.
Client & Business Challenges
Our client, a leading provider of integrated payment and frictionless commerce solutions in the US, served over 100,000 customers through more than 2,000 distribution partners. They faced critical challenges due to outdated utility billing systems that delayed onboarding for municipalities, private utilities, and citizens. Legacy applications caused frequent errors, increased operational costs, and hindered secure, intuitive digital commerce experiences. To overcome these inefficiencies and provide a reliable, multilingual platform that could process over 8 million payments annually while operating in 26 states, the client sought a transformative, cloud-based solution to streamline bill generation, collection management, and user engagement.
The Solution
Successive Digital partnered with the client to launch UtilityConnect, a modern, cloud-based utility billing and collection management system built on AWS. Leveraging advanced technologies—including Serverless architecture, Microservices, Containerization, and DevSecOps—we refactored legacy applications into an efficient, scalable platform. UtilityConnect streamlined onboarding for municipalities, private utilities, and citizens by automating bill generation, autopay enrollment, and real-time payment notifications. The system also featured multilingual support and an intuitive digital portal to enhance the user experience. Integrated dynamic reporting enabled real-time analytics and seamless invoice reconciliation, reducing operational costs and manual intervention, while boosting transparency and customer engagement.
- Cloud-Native Transformation
We migrated legacy applications to AWS using Serverless architecture and Microservices, ensuring high scalability and cost efficiency. This transformation eliminated outdated processes, reduced maintenance overhead, and provided a robust, secure foundation for processing millions of payments annually while maintaining seamless performance across all regions.
- Intuitive Customer Portal
Our team developed a user-friendly, multilingual portal that empowers citizens to view and pay bills online effortlessly. The intuitive design simplifies navigation and reduces error rates, while integrated payment options and real-time notifications ensure a smooth, secure digital commerce experience for all users.
- Automated Payment Processing
UtilityConnect automates critical billing functions, including autopay enrollment, real-time payment notifications, and dynamic reporting. This automation streamlines invoice reconciliation and improves data accuracy, enabling government agencies and utilities to manage vast volumes of transactions efficiently and securely.
Results Accomplished
A cloud-based utility billing solution drastically reduced errors, boosted efficiency, and improved customer engagement, driving significant revenue growth.
Enhanced Efficiency
Reduced Errors
Seamless Onboarding
Revenue Growth
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